Videos/Testimonials Chinook Hobby West

Videos and Testimonials

Customer Inquiries

I love the selection and the staff. I am into creating model train and military diroamas as well as carving (Wood and eggs) and you always have the supplies I am looking for.

If I ever have look for employment this would be as close to the ideal job as one can get. To be surrounded by the things one loves and great people.

Thank you
Larry

Hi Val,

I forwarded your newsletter to some of my model railroading friends as the story of the origin of the track gauge was very interesting even though I already knew about it as I am originally from the UK.

Graham F

It's nice to see a Canadian hobby shop that has US and Canadian Roadnames. You have a good and unique selection. Nice to see you at Supertrain!
~Mike, California

Name
Chris P

My favourite staff member is:
Hard to pick all are great, pleasant and strive to assist you and answer your questions

My Opinion
We try to occasion one of your stores each weekend to see what is new and pick up some N scale train item of some sort. We find it to be a very relaxing shopping experience and all of your are very courteous and professional.

To all at Mountainview Academy: You're very welcome! Children are an investment in our future and are so important. We're glad we could help out and hope your event was a success!
From: Val, Rob & the guys at Chinook & Hobby West

Comment
wow
this web site bites....
sorry but it has the worst customer interface i have ever seen...
blog bullpucky
you need a real e commrece site
e bay no no

Ryan D.

Our Response
Hi Ryan;

Thanks for the email. How can we improve the site? What, other than e commerce, would you like to see on the site? Do you have a website example that we can check out?
Its always interesting to learn others opinions and we would like to improve our customer experience. What did you not like about the Blog?

Thanks,
Valerie
Chinook & Hobby West

Jim;
I found the beginner class very informative. I have used an air brush a very little bit, but still found some of the tips very helpful. Thank you for making this information available to your customers. William Y. (Calgary)

Thx for this December Ezine.

Would appreciate more frequent & timely correspondence re: collections of railroad stuff. I've purchased a fair number of HO kits from you over the past year (although I don't think you capture data by customer so i guess you have to take my word on this). While I enjoy trolling the aisles of both stores, it would be helpful to know when there is something new & exciting on the premises in the way of collections rather than just me showing up at one of the stores to ask what's new?

I appreciate what you do for the modeling community & wish you happy holidays.

Sent from my iPhone - Joe D.

Our Response
Thanks for the opinion. We get so many collections in that we don't want to be a bother to our customers. We post the collections on our Facebook, Twitter and announce them on our website. Although we do send out an email blast if its a really big collection, or there are unique items.
Thanks again, and we'll see you soon!

~Rob

Hi Val
I just wanted to thank you for the invite to the "All You Can Haul" event.
It was a great evening....
As usual, I could've spent all night sorting thru the neat stuff set out to choose from.
Fantastic idea, I hope you guys are planning another one !!!
ttus, Scott.

Videos and Testimonials

Customer Inquiries

Global Interview regarding the new Black & White paint scheme for Calgary's Police vehicles. April 2013

Did you get to see the CP Holiday Train in Calgary 12/12/12?

A customer video from April 1996